:root{--ciq-bg-primary: #0f172a;--ciq-bg-secondary: #1e293b;--ciq-bg-tertiary: #334155;--ciq-bg-elevated: #243044;--ciq-bg-app: linear-gradient(135deg, #0f172a 0%, #1a1f35 100%);--ciq-border: #334155;--ciq-border-strong: #475569;--ciq-border-focus: #3b82f6;--ciq-text-heading: #f8fafc;--ciq-text-primary: #f1f5f9;--ciq-text-secondary: #94a3b8;--ciq-text-muted: #94a3b8;--ciq-accent: #3b82f6;--ciq-accent-hover: #2563eb;--ciq-accent-2: #8b5cf6;--ciq-accent-tint: rgba(59, 130, 246, .1);--ciq-brand-gradient: linear-gradient(135deg, #3b82f6 0%, #8b5cf6 100%);--ciq-success: #10b981;--ciq-success-tint: rgba(16, 185, 129, .15);--ciq-warning: #f59e0b;--ciq-warning-tint: rgba(245, 158, 11, .15);--ciq-danger: #ef4444;--ciq-danger-tint: rgba(239, 68, 68, .15);--ciq-info: #06b6d4;--ciq-info-tint: rgba(6, 182, 212, .15);--ciq-risk-critical: #dc2626;--ciq-risk-critical-text: #fca5a5;--ciq-risk-critical-tint: rgba(220, 38, 38, .15);--ciq-risk-high: #ea580c;--ciq-risk-high-text: #fdba74;--ciq-risk-high-tint: rgba(234, 88, 12, .15);--ciq-risk-medium: #d97706;--ciq-risk-medium-text: #fcd34d;--ciq-risk-medium-tint: rgba(217, 119, 6, .15);--ciq-risk-low: #16a34a;--ciq-risk-low-text: #86efac;--ciq-risk-low-tint: rgba(22, 163, 74, .15);--ciq-risk-unknown: #6366f1;--ciq-risk-unknown-text: #a5b4fc;--ciq-risk-unknown-tint: rgba(99, 102, 241, .15);--ciq-font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--ciq-font-mono: "JetBrains Mono", ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;--ciq-text-xs: .75rem;--ciq-text-sm: .875rem;--ciq-text-base: 1rem;--ciq-text-lg: 1.125rem;--ciq-text-xl: 1.25rem;--ciq-text-2xl: 1.5rem;--ciq-text-3xl: 1.875rem;--ciq-text-4xl: 2.25rem;--ciq-text-5xl: 3rem;--ciq-leading-tight: 1.3;--ciq-leading-body: 1.6;--ciq-tracking-tight: -.02em;--ciq-tracking-wide: .05em;--ciq-space-1: .25rem;--ciq-space-2: .5rem;--ciq-space-3: .75rem;--ciq-space-4: 1rem;--ciq-space-5: 1.5rem;--ciq-space-6: 2rem;--ciq-space-7: 2.5rem;--ciq-space-8: 3rem;--ciq-radius-sm: 4px;--ciq-radius-md: 8px;--ciq-radius-lg: 12px;--ciq-radius-xl: 16px;--ciq-radius-2xl: 24px;--ciq-radius-full: 9999px;--ciq-shadow-sm: 0 1px 2px rgba(0, 0, 0, .3);--ciq-shadow-md: 0 4px 6px rgba(0, 0, 0, .3);--ciq-shadow-lg: 0 10px 15px rgba(0, 0, 0, .3);--ciq-shadow-xl: 0 20px 25px rgba(0, 0, 0, .4);--ciq-glow-accent: 0 0 20px rgba(59, 130, 246, .3);--ciq-glow-success: 0 0 20px rgba(16, 185, 129, .3);--ciq-glow-danger: 0 0 20px rgba(239, 68, 68, .3);--ciq-motion-fast: .15s ease;--ciq-motion-base: .2s ease;--ciq-motion-slow: .3s ease}*{box-sizing:border-box}html,body{margin:0;padding:0;background:var(--ciq-bg-primary);color:var(--ciq-text-primary);font-family:var(--ciq-font-sans);min-height:100vh;font-size:14px;-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button{font-family:inherit;cursor:pointer}body[data-density=compact]{font-size:13px}body[data-density=comfortable]{font-size:15px}body[data-theme=light]{--ciq-bg-primary: #f8fafc;--ciq-bg-secondary: #ffffff;--ciq-bg-tertiary: #f1f5f9;--ciq-bg-elevated: #ffffff;--ciq-bg-app: #f8fafc;--ciq-border: #e2e8f0;--ciq-border-strong: #cbd5e1;--ciq-text-heading: #0f172a;--ciq-text-primary: #1e293b;--ciq-text-secondary:#64748b;--ciq-text-muted: #94a3b8;--ciq-shadow-sm: 0 1px 2px rgba(15,23,42,.06);--ciq-shadow-md: 0 4px 8px rgba(15,23,42,.06);--ciq-shadow-lg: 0 10px 20px rgba(15,23,42,.08);--ciq-shadow-xl: 0 20px 40px rgba(15,23,42,.12)}.app-shell{min-height:100vh;display:grid;grid-template-columns:240px 1fr;grid-template-rows:60px 1fr;grid-template-areas:"brand nav" "side  main"}.brand-cell{grid-area:brand;display:flex;align-items:center;gap:10px;padding:0 var(--ciq-space-5);border-right:1px solid var(--ciq-border);border-bottom:1px solid var(--ciq-border);background:var(--ciq-bg-secondary);font-weight:700;font-size:var(--ciq-text-base);letter-spacing:var(--ciq-tracking-tight)}.brand-mark{width:30px;height:30px;background:var(--ciq-brand-gradient);border-radius:var(--ciq-radius-md);display:inline-flex;align-items:center;justify-content:center;color:#fff;font-weight:800;font-size:12px;letter-spacing:0}.brand-wordmark{display:flex;flex-direction:column;line-height:1.1}.brand-wordmark b{font-weight:700}.brand-wordmark small{font-size:10px;font-weight:500;color:var(--ciq-text-muted);text-transform:uppercase;letter-spacing:.08em}.topnav{grid-area:nav;display:flex;align-items:center;padding:0 var(--ciq-space-5);border-bottom:1px solid var(--ciq-border);background:linear-gradient(90deg,#0f172af2,#1e293bf2);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);gap:var(--ciq-space-5)}body[data-theme=light] .topnav{background:#fff}.crumbs{display:inline-flex;align-items:center;gap:var(--ciq-space-2);font-size:var(--ciq-text-sm);color:var(--ciq-text-muted)}.crumbs .current{color:var(--ciq-text-primary);font-weight:600}.crumbs .sep{color:var(--ciq-border-strong);font-size:10px}.topnav-search{margin-left:auto;display:inline-flex;align-items:center;background:var(--ciq-bg-primary);border:1px solid var(--ciq-border);border-radius:var(--ciq-radius-md);padding:0 var(--ciq-space-3);min-width:320px}.topnav-search i{color:var(--ciq-text-muted);font-size:12px}.topnav-search input{background:transparent;border:0;outline:none;color:var(--ciq-text-primary);font-family:var(--ciq-font-sans);padding:8px 10px;font-size:var(--ciq-text-sm);flex:1;min-width:0}.kbd{font-family:var(--ciq-font-mono);font-size:10px;padding:2px 6px;border-radius:4px;background:var(--ciq-bg-tertiary);color:var(--ciq-text-muted);border:1px solid var(--ciq-border)}.bell{position:relative;width:34px;height:34px;border-radius:var(--ciq-radius-md);display:inline-flex;align-items:center;justify-content:center;background:var(--ciq-bg-secondary);border:1px solid var(--ciq-border);color:var(--ciq-text-secondary);cursor:pointer}.bell:after{content:"";position:absolute;top:7px;right:8px;width:8px;height:8px;border-radius:50%;background:var(--ciq-danger);box-shadow:0 0 0 2px var(--ciq-bg-secondary);animation:pulse 2s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.who{display:inline-flex;align-items:center;gap:var(--ciq-space-3);padding-left:var(--ciq-space-4);border-left:1px solid var(--ciq-border);cursor:pointer}.avatar{width:30px;height:30px;border-radius:50%;background:var(--ciq-brand-gradient);color:#fff;font-weight:700;display:inline-flex;align-items:center;justify-content:center;font-size:11px;letter-spacing:0}.avatar.lg{width:36px;height:36px;font-size:13px}.avatar.xs{width:22px;height:22px;font-size:9px}.avatar.connor{background:linear-gradient(135deg,#3b82f6,#8b5cf6)}.avatar.bill{background:linear-gradient(135deg,#10b981,#059669)}.avatar.tony{background:linear-gradient(135deg,#f59e0b,#d97706)}.avatar.user{background:linear-gradient(135deg,#06b6d4,#0891b2)}.avatar.user2{background:linear-gradient(135deg,#ec4899,#db2777)}.avatar.user3{background:linear-gradient(135deg,#8b5cf6,#7c3aed)}.avatar.user4{background:linear-gradient(135deg,#ef4444,#dc2626)}.avatar.user5{background:linear-gradient(135deg,#14b8a6,#0d9488)}.who-meta{display:flex;flex-direction:column;line-height:1.2}.who-name{font-weight:600;font-size:var(--ciq-text-sm)}.who-role{font-size:11px;color:var(--ciq-text-muted)}.app-shell{transition:grid-template-columns var(--ciq-motion-base)}.sidebar{grid-area:side;display:flex;flex-direction:column;border-right:1px solid var(--ciq-border);background:var(--ciq-bg-secondary);padding:var(--ciq-space-4) var(--ciq-space-3);overflow-y:auto}.side-collapse-toggle{align-self:flex-end;width:28px;height:28px;margin-bottom:var(--ciq-space-2);display:inline-flex;align-items:center;justify-content:center;border-radius:var(--ciq-radius-md);background:transparent;border:1px solid var(--ciq-border);color:var(--ciq-text-muted);cursor:pointer;transition:all var(--ciq-motion-fast)}.side-collapse-toggle:hover{background:var(--ciq-bg-tertiary);color:var(--ciq-text-primary)}.side-group-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:var(--ciq-tracking-wide);color:var(--ciq-text-muted);padding:var(--ciq-space-4) var(--ciq-space-3) var(--ciq-space-2)}.side-item{display:flex;align-items:center;gap:var(--ciq-space-3);padding:8px var(--ciq-space-3);border-radius:var(--ciq-radius-md);color:var(--ciq-text-secondary);font-size:var(--ciq-text-sm);font-weight:500;cursor:pointer;transition:all var(--ciq-motion-fast);width:100%;text-align:left;background:transparent;border:0}.side-item i{width:16px;text-align:center;opacity:.85;font-size:13px}.side-item:hover{background:var(--ciq-bg-tertiary);color:var(--ciq-text-primary)}.side-item.active{background:var(--ciq-accent-tint);color:var(--ciq-accent);border-left:2px solid var(--ciq-accent);padding-left:calc(var(--ciq-space-3) - 2px)}.count-pill{margin-left:auto;font-size:10px;font-weight:600;padding:1px 7px;border-radius:var(--ciq-radius-full);background:var(--ciq-bg-tertiary);color:var(--ciq-text-secondary);font-family:var(--ciq-font-mono)}.side-item.active .count-pill{background:#3b82f640;color:var(--ciq-accent)}.count-pill.warn{background:#f59e0b26;color:#fbbf24}.count-pill.danger{background:#ef444426;color:#fca5a5}.count-pill.success{background:#10b98126;color:#34d399}.app-shell.collapsed{grid-template-columns:64px 1fr}.app-shell.collapsed .brand-cell{justify-content:center;padding:0}.app-shell.collapsed .brand-wordmark{display:none}.app-shell.collapsed .sidebar{padding-left:0;padding-right:0;align-items:center}.app-shell.collapsed .side-collapse-toggle{align-self:center}.app-shell.collapsed .side-group-label,.app-shell.collapsed .side-label{display:none}.app-shell.collapsed .side-item{position:relative;width:44px;justify-content:center;padding-left:0;padding-right:0}.app-shell.collapsed .side-item i{width:auto;font-size:15px}.app-shell.collapsed .side-item.active{border-left:0;padding-left:0}.app-shell.collapsed .side-item .count-pill{position:absolute;top:-2px;right:2px;margin:0;min-width:16px;padding:0 4px;font-size:9px;line-height:16px;text-align:center}.side-status-compact{display:flex;flex-direction:column;align-items:center;gap:8px;margin-top:16px}.status-chip{position:relative;width:34px;height:34px;border-radius:var(--ciq-radius-md);display:inline-flex;align-items:center;justify-content:center;background:var(--ciq-bg-tertiary);border:1px solid var(--ciq-border);color:var(--ciq-text-secondary);font-size:13px;cursor:default}.status-chip .status-dot{position:absolute;bottom:3px;right:3px;width:7px;height:7px;border-radius:50%;box-shadow:0 0 0 2px var(--ciq-bg-tertiary)}.main{grid-area:main;overflow-y:auto;background:var(--ciq-bg-primary)}.main-inner{padding:var(--ciq-space-5) var(--ciq-space-6);max-width:1600px}.page-head{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:var(--ciq-space-5);gap:var(--ciq-space-4);flex-wrap:wrap}.page-head h1{margin:0 0 4px;font-size:var(--ciq-text-3xl);font-weight:800;letter-spacing:-.025em;color:var(--ciq-text-heading)}.page-head p{margin:0;color:var(--ciq-text-secondary);font-size:var(--ciq-text-sm);max-width:68ch}.page-head .eyebrow{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:var(--ciq-tracking-wide);color:var(--ciq-accent);margin-bottom:4px}.btn{font-family:var(--ciq-font-sans);font-weight:600;font-size:var(--ciq-text-sm);border-radius:var(--ciq-radius-md);padding:8px 14px;border:1px solid transparent;display:inline-flex;align-items:center;gap:8px;transition:all var(--ciq-motion-base);white-space:nowrap}.btn-primary{background:var(--ciq-brand-gradient);color:#fff;box-shadow:0 4px 12px #3b82f64d}.btn-primary:hover{transform:translateY(-1px);box-shadow:0 6px 18px #3b82f666}.btn-secondary{background:var(--ciq-bg-secondary);border-color:var(--ciq-border);color:var(--ciq-text-primary)}.btn-secondary:hover{background:var(--ciq-bg-tertiary)}.btn-ghost{background:transparent;color:var(--ciq-text-secondary)}.btn-ghost:hover{background:var(--ciq-bg-tertiary);color:var(--ciq-text-primary)}.btn-danger{background:var(--ciq-danger);color:#fff}.btn-danger:hover{background:#dc2626}.btn.sm{padding:5px 10px;font-size:12px}.btn.xs{padding:3px 8px;font-size:11px}.panel{background:var(--ciq-bg-secondary);border:1px solid var(--ciq-border);border-radius:var(--ciq-radius-lg);overflow:hidden}.panel-head{display:flex;justify-content:space-between;align-items:center;padding:12px var(--ciq-space-5);border-bottom:1px solid var(--ciq-border);background:#0000001f;gap:var(--ciq-space-3)}body[data-theme=light] .panel-head{background:var(--ciq-bg-tertiary)}.panel-title{font-size:var(--ciq-text-sm);font-weight:600;color:var(--ciq-text-primary);display:inline-flex;align-items:center;gap:10px;text-transform:uppercase;letter-spacing:var(--ciq-tracking-wide);font-size:11px}.panel-title i{color:var(--ciq-accent);font-size:12px}.panel-body{padding:var(--ciq-space-5)}.kpi-row{display:grid;grid-template-columns:repeat(4,1fr);gap:var(--ciq-space-4);margin-bottom:var(--ciq-space-5)}.kpi{position:relative;padding:var(--ciq-space-4) var(--ciq-space-5);border-radius:var(--ciq-radius-lg);background:linear-gradient(145deg,var(--ciq-bg-secondary),var(--ciq-bg-tertiary));border:1px solid var(--ciq-border);overflow:hidden}body[data-theme=light] .kpi{background:var(--ciq-bg-secondary)}.kpi:before{content:"";position:absolute;inset:0 0 auto 0;height:3px}.kpi.a:before{background:var(--ciq-brand-gradient)}.kpi.b:before{background:linear-gradient(90deg,#dc2626,#ef4444)}.kpi.c:before{background:linear-gradient(90deg,#f59e0b,#fbbf24)}.kpi.d:before{background:linear-gradient(90deg,#10b981,#34d399)}.kpi-ic{width:36px;height:36px;border-radius:var(--ciq-radius-md);display:inline-flex;align-items:center;justify-content:center;font-size:14px;margin-bottom:10px}.kpi.a .kpi-ic{background:#3b82f626;color:#60a5fa}.kpi.b .kpi-ic{background:#ef444426;color:#f87171}.kpi.c .kpi-ic{background:#f59e0b26;color:#fbbf24}.kpi.d .kpi-ic{background:#10b98126;color:#34d399}.kpi-v{font-size:30px;font-weight:800;letter-spacing:-.02em;color:var(--ciq-text-heading);line-height:1;font-variant-numeric:tabular-nums}.kpi-l{font-size:11px;color:var(--ciq-text-muted);text-transform:uppercase;letter-spacing:var(--ciq-tracking-wide);font-weight:600;margin-top:3px}.kpi-t{margin-top:10px;font-size:12px;font-weight:500;display:inline-flex;align-items:center;gap:6px}.kpi-t.pos{color:var(--ciq-success)}.kpi-t.neg{color:var(--ciq-danger)}.kpi-t.neu{color:var(--ciq-text-muted)}.kpi-spark{position:absolute;right:16px;top:16px;opacity:.5}.type-pill{display:inline-flex;align-items:center;gap:5px;padding:2px 8px;border-radius:var(--ciq-radius-sm);font-size:10px;font-weight:600;font-family:var(--ciq-font-mono);text-transform:uppercase;letter-spacing:.04em;border:1px solid}.type-pill.service{background:#06b6d41f;color:#67e8f9;border-color:#06b6d44d}.type-pill.change{background:#8b5cf61f;color:#c4b5fd;border-color:#8b5cf64d}.type-pill.project{background:#3b82f61f;color:#93c5fd;border-color:#3b82f64d}.type-pill.incident{background:#ef44441f;color:#fca5a5;border-color:#ef44444d}body[data-theme=light] .type-pill.service{background:#ecfeff;color:#0e7490}body[data-theme=light] .type-pill.change{background:#f5f3ff;color:#6d28d9}body[data-theme=light] .type-pill.project{background:#eff6ff;color:#1d4ed8}body[data-theme=light] .type-pill.incident{background:#fef2f2;color:#b91c1c}.pri-pill{font-weight:600;padding:2px 9px;border-radius:var(--ciq-radius-full);display:inline-flex;align-items:center;gap:5px;font-size:10px;text-transform:uppercase;letter-spacing:.03em;color:#fff}.pri-pill:before{content:"";width:5px;height:5px;border-radius:50%;background:#fff;box-shadow:0 0 5px #ffffff80}.pri-pill.urgent{background:#dc2626}.pri-pill.urgent:before{animation:critical-pulse 1.5s infinite}.pri-pill.high{background:#ea580c}.pri-pill.medium{background:#d97706}.pri-pill.low{background:#16a34a}@keyframes critical-pulse{0%,to{opacity:1}50%{opacity:.6}}.status-pill{font-size:10px;font-weight:600;padding:3px 9px;border-radius:var(--ciq-radius-full);display:inline-flex;align-items:center;gap:5px;text-transform:uppercase;letter-spacing:.03em;border:1px solid transparent}.status-pill:before{content:"";width:6px;height:6px;border-radius:50%}.status-pill.open{background:#3b82f61f;color:#60a5fa;border-color:#3b82f640}.status-pill.open:before{background:#3b82f6;animation:pulse 2s infinite}.status-pill.progress{background:#f59e0b1f;color:#fbbf24;border-color:#f59e0b40}.status-pill.progress:before{background:#f59e0b;animation:pulse 2s infinite}.status-pill.waiting{background:#8b5cf61f;color:#c4b5fd;border-color:#8b5cf640}.status-pill.waiting:before{background:#8b5cf6}.status-pill.resolved{background:#10b9811f;color:#34d399;border-color:#10b98140}.status-pill.resolved:before{background:#10b981}.status-pill.closed{background:var(--ciq-bg-tertiary);color:var(--ciq-text-muted);border-color:var(--ciq-border)}.status-pill.closed:before{background:var(--ciq-text-muted)}.status-pill.approval{background:#d977061f;color:#fcd34d;border-color:#d9770640}.status-pill.approval:before{background:#d97706;animation:pulse 2s infinite}.ticket-id{font-family:var(--ciq-font-mono);font-size:11px;color:var(--ciq-text-muted);font-weight:500;padding:2px 6px;border-radius:var(--ciq-radius-sm);background:var(--ciq-bg-tertiary);border:1px solid var(--ciq-border)}.skill-tag{display:inline-flex;align-items:center;gap:4px;padding:2px 7px;background:#3b82f61a;border:1px solid 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tr:nth-of-type(odd){background:#1e293b66}body[data-theme=light] .qt tbody tr:nth-of-type(odd){background:#0f172a05}.qt tbody tr:hover{background:var(--ciq-bg-tertiary)}.qt tbody tr.selected{background:#3b82f614;box-shadow:inset 3px 0 0 var(--ciq-accent)}.qt a.subj,.qt .subj{color:var(--ciq-text-primary);font-weight:600;display:block;line-height:1.3}.qt a.subj:hover{color:var(--ciq-accent)}.filter-bar{display:flex;align-items:center;gap:var(--ciq-space-3);padding:10px var(--ciq-space-5);border-bottom:1px solid var(--ciq-border);background:#00000014;flex-wrap:wrap}body[data-theme=light] .filter-bar{background:var(--ciq-bg-tertiary)}.chip{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;background:var(--ciq-bg-primary);border:1px solid var(--ciq-border);border-radius:var(--ciq-radius-full);font-size:12px;color:var(--ciq-text-secondary);cursor:pointer;transition:all 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